I’d recommend staying here to anyone. The staff is unbelievable
Larry
2025 年 5 月入住 4 晚
10/10
The front desk was amazing and all the hotel stagf
Mariana
2025 年 4 月入住 3 晚
10/10
I cannot recommend staying here enough! If you plan on visiting Tulum look no further than this picturesque property. All of the staff was immensely kind and helpful! The beach is beautiful, with staff cleaning seaweed daily, and the restaurant food is DELICIOUS!
Breana
2025 年 4 月入住 7 晚
10/10
Sundiata
2025 年 4 月入住 2 晚
10/10
Dzmitry
2025 年 3 月入住 11 晚
10/10
Isabella
2025 年 4 月入住 2 晚
8/10
The staff were great! Alan & Armando really did do all they could to resolve issues. I could tell they cared and that’s all that matters to me! It’s a beautiful setting. All these places on the coast get battered by wind, so the ocean front buildings look beaten up (but it’s understandable) The beach has more seaweed than they could handle removing - which was a bummer. But we would definitely stay there again at a different time of year.
Andrew
2025 年 3 月入住 6 晚
10/10
The staff and host were so incredible to us! The location is perfect it’s near all the good restaurants and it’s away from the noise. Will definitely come back here specifically
Dareen
2025 年 4 月入住 4 晚
10/10
VALENTINA
2025 年 3 月入住 4 晚
10/10
Beautiful place, great service, beautiful beach area
Refilwe
2025 年 3 月入住 3 晚
8/10
Quiet, low key, away from the party scene of Tulum. One of the last resorts on the strip with access to quiet beaches.
Edward Andres
2025 年 3 月入住 5 晚
10/10
Gavriel
2025 年 1 月入住 3 晚
6/10
Lisa
2025 年 1 月入住 1 晚
8/10
Daniel
2025 年 1 月入住 5 晚
10/10
Casa GITANO is the perfect getaway place for couples. Especially Monday thru Thursday. Very quiet and relaxing. The service was extra friendly and courteous and we always had everything we needed. Our room was just pure perfection- our bed was facing the sea with a small pool on the porch. Waking up with White gauzy curtains blowing in the breeze every morning was quite beautiful. The shower was inside but had an outdoorsy feel with great smelling soap and hair products. I would stay here again and highly recommend it to anyone. Also very short walk to nice restaurants and shopping! Great stay!!
Tosha
2025 年 1 月入住 4 晚
6/10
I have been to mexico many times and several properties.
The hotel was overpriced for what it had to offer.
The door to the room would not lock, air conditioner blew on your head all night. Shower had to run for 5 minutes to get hot water. The toilet had to be plunged per day to keep flowing. The restaurant food was just ok for the price and the service was not great. Irene at the restaurant was the best. She was tentative and friendly. I was not impressed with this hotel. I feel as if the IG posts have hyped it up.
karyn
2025 年 1 月入住 5 晚
2/10
With the exception of a handful of rooms that have been upgraded and offered to influencers, the rest of the property (and especially the "Jungle Suites" is in bad shape and not ready to welcome guests. We had to change rooms three times and each room was worst then the previous - broken locks, shoddy windows and stained windows, clogged showers and leaking sinks. The grounds are not well kept either.
真实旅客
2025 年 1 月入住 5 晚
10/10
Donald
2025 年 1 月入住 2 晚
10/10
Susana
2024 年 9 月入住 4 晚
10/10
Best beach club
Nicole
2025 年 1 月入住 1 晚
10/10
Rodrigo
2024 年 12 月入住 2 晚
8/10
Beautiful location and very nice staff.
Hamidreza
2024 年 12 月入住 3 晚
2/10
The property lists a pool as a amenity, and they do not have a finished pool for guests to use. We specifically booked the hotel because it lists pool and even mentions it in their FAQ. They are being extremely difficult in the refund process. False advertising is illegal, and I would not book with them, or use expedia for any trip booking, as expedia has provided zero support in this matter.