A/c would not cool down. Alot of algae can't swim in beach. The owner needs to pay more attention to how much algae is accumulated. We had to go elsewhere to enjoy the beach and spend more money out of pocket.
Juan Carlos
2025 年 5 月入住 4 晚
4/10 很差
Ana Karina
2025 年 5 月 13 日
不满意:住宿条件和设施,清洁度
Creo que para lo que cobran deberian cuidar mucho su playa ya que estaba llena de zargazo y no es plan familiar es para gente joven yo iba con mis abuelas y mi hija lo que me obligo a cambiarme de lugar
Ana Karina
2025 年 5 月入住 2 晚
10/10 超赞
Angel
与配偶出行
2025 年 5 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Este es un bello resort el servicio y limpieza es excellent. Me gustaria Que le pusieran mas atecion a limpiar la playa ya que estamos en temporada de sargazo y nose ve a nadie haciendo el esfuerzo de mantener la playa limpia.
Angel
2025 年 5 月入住 3 晚
10/10 超赞
Andrew
与配偶出行
2025 年 5 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We booked a room with the jungle view and a private pool and upon checking in we were immediately upgraded to an ocean front room, private swimming pool right outside our front door with lounge chairs and the beach was literally 10 feet away from the fence on the front of our own private yard. It was an amazing experience, the hotel was fantastic, I don’t have one negative thing to say about the entire stay, the staff and everything were amazing. 5 out of 5 stars
Andrew
2025 年 4 月入住 8 晚
10/10 超赞
NICOLAS
2025 年 5 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
Excelente
NICOLAS
2025 年 5 月入住 2 晚
10/10 超赞
Christine
团体旅客
2025 年 5 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love the location and the privacy, peace and serenity.
Christine
2025 年 3 月入住 7 晚
10/10 超赞
Flora
2025 年 5 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing.. in love .. would definitely stay here again..
Flora
2025 年 4 月入住 4 晚
6/10 一般
martha
与家人出行
2025 年 4 月 29 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
The service is very poor,not amability at all from the staff,same at the restaurant except the waitress he was very nice,the hotel is very nice but the experience was terrible at first
martha
2025 年 4 月入住 1 晚
10/10 超赞
Tatu,Brooklyn
2025 年 4 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Tatu
2025 年 4 月入住 1 晚
8/10 还可以
Esteban
与家人出行
2025 年 4 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo excelente a excepción del beach club, los meseros no sirven para nada y no tienen ganas de atender. Me tuve que ir a otro lugar por el pésimo servicio, nunca llegó nada de lo que les pedí.
Esteban
2025 年 4 月入住 1 晚
8/10 还可以
Kevin
与家人出行
2025 年 4 月 19 日
满意:清洁度、服务设施、住宿条件和设施
I love this place. Your own cottage on the beach with a price little pool. The staff try their hardest. The poop is beautiful as is the beach club. The beach 🏖️ is spectacular. The best thing about the area is the peace and not bust.
Unfortunately they have opened up the resort to a taco stand and little bar with a band stand. This is a huge mistake. The public now access the beach via the route to the taco stand. The number of people on the beach is too much due to the public access. Also the bandstand is right next to the best accommodate and creats way to much noise. I hope they close the taco stand and add a nice Mexican restaurant. This would close off the public access and the resort would go back to being peaceful
For Canadians this is an incredible resort. Much better than Florida. Having your own little house right on the beach is a dream. The sawgrass is not as big of an issue as reported.
If you need customer service by phone prior to arrival good luck The posted numbers do not work or go to the booking agent.
Love this place and will return.
Kevin
2025 年 4 月入住 5 晚
2/10 糟糕
Eric,San Diego
与配偶出行
2025 年 4 月 17 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Salty water, rude staff, room not as advertised.
Eric
2025 年 4 月入住 5 晚
4/10 很差
Silvana
2025 年 4 月 12 日
满意:住宿条件和设施
不满意:员工和服务
Property is good, ocean view room is amazing but stuff at the beach club is inattentive, do not speak English, only feel people by the pool and restaurant and still you have to get up and ask for the check. They do not understand English. I asked for a simple glass and ice and they did not understand. Receptionists the only great one was Fernando, friendly and attentive, with great customer service.
Silvana
2025 年 4 月入住 4 晚
8/10 还可以
Rudolfo Miguel
2025 年 4 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
Rudolfo Miguel
2025 年 3 月入住 3 晚
10/10 超赞
OSCAR
与家人出行
2025 年 3 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is rustic but charming. Tulum is very expensive to stay and to dine. But the Maya hotel offers some of the most affordable dining options within the property. It’s not very close to the more busy area of Tulum and that’s what I wanted. However, taxis are a rip off, so if you don’t have your own transportation it is a bit far and the roads and side walks of awful. But the hotel is very cool.
OSCAR
2025 年 3 月入住 4 晚
6/10 一般
Steve
与配偶出行
2025 年 3 月 12 日
不满意:住宿条件和设施
Wasted the first day of my honeymoon being transferred from room to room and our safe, fan and door locks were broken
Steve
2025 年 2 月入住 3 晚
10/10 超赞
Limairi
2025 年 3 月 11 日
Limairi
2025 年 3 月入住 5 晚
2/10 糟糕
anastassija
团体旅客
2025 年 3 月 11 日
Unfortunately, the service was really bad
anastassija
2025 年 3 月入住 2 晚
10/10 超赞
Jesse
2025 年 3 月 5 日
满意:住宿条件和设施,清洁度
Jesse
2025 年 3 月入住 3 晚
8/10 还可以
Josephine
团体旅客, 商务旅客
2025 年 3 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Being right beside the ocean, hearing the waves at night, was calming and lovely. And the pool on the beach is perfection.
Josephine
2025 年 2 月入住 1 晚
2/10 糟糕
Abraham
与配偶出行
2025 年 3 月 2 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
It's not my first boutique hotel but this was by far the most dirtiest and uncomfortable place I'm would recommend this
Abraham
2025 年 2 月入住 2 晚
10/10 超赞
rhonda
与家人出行
2025 年 2 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the hut accommodation! Great staff, service and vibe! Did not like seaweed (and odor) in front of the restaurant but staff are working to clean. Would definitely return!!!
rhonda
2025 年 2 月入住 4 晚
10/10 超赞
Harper
2025 年 2 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Harper
2025 年 2 月入住 3 晚
2/10 糟糕
Yurivia
与家人出行
2025 年 2 月 18 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff not attentive and doesnt communicate one other. Pool not working.