My second time traveling to Tulumn. Radhoo exceeded our expectations. Staff was amazing and attentive. We felt safe and comfortable. Love the air conditioning. The pool was great and we loved that we have access to the beach cavanas via its sister hotel, Encatada. Enjoyed our stay
Sofia
2024 年 5 月入住 3 晚
6/10 一般
Lisa
2024 年 5 月 7 日
满意:清洁度、员工和服务、客房舒适度
不满意:住宿条件和设施
Remarkable concierge but overall needs improvement
Really cute hut/bungalow in the desirable Tulum Beach.
Breakfast was delicious and the staff replied quickly in the chat.
Convenient beach access and a very nice pool.
My toilet was broken during the entire stay. Staff would try to fix it several times but always it was broken no matter what.
The hotel provided ample beach accommodation but once on the beach, you cannot put charges to your room, which is problematic for me, as I am not comfortable carrying money or credit cards when I’m planning to play in the ocean.
Also at the pool I was told that I had to pay cash. So I needed to run to the ATM machine and pay the $7.95 fee for withdrawal.
The concierge was excellent.
They booked me a massage and made me dinner reservations.
Housekeeping was inconsistent. Sometimes
They would not empty the trash and my breakfast from the morning would sit out on my patio until the evening. I’d have to ask for it to be cleaned up.
Lisa
2024 年 5 月入住 5 晚
10/10 超赞
Eduard,Vancouver
2024 年 5 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
Eduard
2024 年 4 月入住 7 晚
10/10 超赞
Sadiya
2024 年 4 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Gorgeous property with a pool with jungle views. The staff is very warm and friendly. The rooms were beautiful and spacious. I would definitely recommend and stay again!
Sadiya
2024 年 4 月入住 2 晚
10/10 超赞
Mr Neville
2024 年 3 月 2 日
Mr Neville
2024 年 2 月入住 2 晚
10/10 超赞
Renee
2024 年 1 月 20 日
Renee
2024 年 1 月入住 7 晚
10/10 超赞
Heather
2024 年 1 月 17 日
Heather
2024 年 1 月入住 5 晚
10/10 超赞
Michael
团体旅客
2024 年 1 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wow! Rahdoo exudes hospitality at its finest. From the moment you walk in to the day you leave the staff has you feeling like a VIP with their exceptional concierge team accessible 24hr via WhatsApp. Anything you need, they deliver or do their absolute best to accommodate. Radoo is the perfect spot if you're looking for a quaint jungle getaway experience while still being amongst the best bars and restaurants within a short walkable distance! The rooms are so beautifully designed and are exceptionally cared for. The housekeeping goes above and beyond each day to keep the room neat and cleanly as if you walked in for the first time each day. The daily breakfast included is absolutely delicious with excellent quality food options and their service staff is phenomenal. The best ammenity of this hotel is the large pool dropped right in the middle of the jungle surrounded by lush greenery and plants.But that's not all, as a guest of Radio you also have access to their beachfront sister property, Encantada, just steps across the street! This truly gives you the best of both worlds as the concierge team will reserve a cabana and personally escort you across the street to the Encantada for your day at the beach. This hospitality group truly knows how to deliver service and make your stay even better than you imagined. Cannot wait to stay here again! If you have any doubts I'm here to reassure you! BOOK NOW! you won't regret it!
Michael
2023 年 12 月入住 4 晚
10/10 超赞
Luis Gerardo
团体旅客
2024 年 1 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful property, amazing service and location.
Luis Gerardo
2024 年 1 月入住 3 晚
10/10 超赞
Eliezer
2023 年 12 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Eliezer
2023 年 12 月入住 3 晚
8/10 还可以
Adrian
2023 年 11 月 2 日
Adrian
2023 年 10 月入住 3 晚
10/10 超赞
YUKI
2023 年 10 月 31 日
满意:清洁度、员工和服务、住宿条件和设施
YUKI
2023 年 10 月入住 4 晚
10/10 超赞
Nicole
2023 年 10 月 31 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nicole
2023 年 10 月入住 4 晚
10/10 超赞
Sofia
与家人出行, 与配偶出行
2023 年 10 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel in a great location! The staff is super nice and accommodating. They made great recommendations for us and helped us to secure reservations which was wonderful. We will definitely be back!
Sofia
2023 年 10 月入住 3 晚
10/10 超赞
Mortay
2023 年 7 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
Fabian, Emily, and Natalia were incredible! They made this boutique hotel so special. They were responsive to every need and went above and beyond in service. The hotel is perfect location for all the great instagrammable art sites, restaurants, beach clubs and more. The hotel pool was refreshing. You event have access to their sister hotel across the street for beach club access. I would stay again.
Mortay
10/10 超赞
Patrick
2023 年 6 月 12 日
Patrick
2023 年 6 月入住 1 晚
10/10 超赞
Alessandro
2023 年 5 月 28 日
Alessandro
2023 年 5 月入住 6 晚
8/10 还可以
Adèle
与配偶出行
2023 年 5 月 25 日
满意:员工和服务,清洁度
Very nice hotel! Feels like you are in the jungle. The rooms are nice, beds are really comfortable. There is not a lot of lightning in the room but it seems to be the case in most place is tulum which is great in the end. Breakfast was really great. Staff in the front desk super nice! What we like less, is maybe the service at the pool, we had to go to the bar to order, nobody were taking orders at the pool, nor cleaning the empty glasses. The pool is a bit old and broken in some parts, might need a little refresher. The hotel is rather small. But in the end is was a super stay.
Adèle
2023 年 4 月入住 2 晚
10/10 超赞
Arlinda
2023 年 5 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Arlinda
2023 年 5 月入住 4 晚
10/10 超赞
Kevin
2023 年 4 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property and friendly staff, clean rooms and common areas, prompt service (communicating via whatsapp was very efficient). Really enjoyed our stay and looking forward to returning.