This is a very shady place. It was very hard to find the place. I circled 3-4 times around the block, there are no signs for street name (Ross place ). Finally, when I found the place there were no sign for The Empress Palace, it was just an ordinary house. I went inside the building to find out no reception, door was locked with a phone no. on it, to call. I called the number but nobody answered the phone for 15 mins. I circled around the building for 15 mins in the rain to find the entrance. Some lady picked up the phone and demanded cash or e-transfer as their credit card machine was not working , i told her I don't do e-transfers from phone. She asked me to go to the bank and get the cash. I asked her what's the total, she said $380. I told her it was $318 on the Expedia, her answer was "oh, you booked the room without window". I don't you can rent a room without a window or its legally called a room in BC. I ended up leaving the place and called Best Western on G K blvd to stay. STAY AWAY FROM THIS PLACE.