I'm having a difficult time writing this review. The house is lovely, well-kept, and relatively new. Initially, communication with the host was fantastic; there were a few minor details that were easily resolved. We rented the place mostly for the pool, which I inquired about before completing the reservation, and was assured, that the pool is heated and swimming-ready.
We arrived just in time for the cold wave. Despite the fact that I had asked, when we arrived, the pool was quite cold and unusable (outdoor temperature were still in 70s, pool under 70 degrees). We quickly contacted the host and were warned that in these temps (that night and for the next two days, temperatures at night were in the 40s), heating the pool would be a waste of energy and swimming would be harmful to our health. Ok? However, she said, if the temperatures rise, they will heat the pool. But that never came to pass. The pool remained below 70 degrees after two days in the upper 60s and low 70s. And next two days with temperatures in upper 70s. And the host explained that we don't understand how heaters function, and that this is normal. But that was not explained when I asked about it before we came. So I asked for a little price refund because we made it plain that we rented their home because of the pool, and that we could not use it seven out of ten days of our visit. And that's when she went off the deep end, mocking our intelligence and even fabricating a story about holding the reservation for us on a friend's request when she could get a better deal. I have no idea how she came up with that because we booked it through the VRBO platform and didn't speak to anyone except the host back when we inquired about the pool. When I brought this out, she told me not to approach her again since she wanted to have a calm new year’s celebration with friends... so we didn't contacted her again, didn't even dare to ask for fresh bed sheets :) (10 nights same sheets).
So, while the house and pool are lovely, interacting with the host got progressively challenging, leaving us with mixed feelings.
