"第一次遇到這麼差的服務態度，沒有笑容，冷冰冰的，完全被評語欺騙了，選擇了這裡，滿肚子的不滿，五星收費，一星的服務。登記的男服務生態度極差，看他的樣子好像很討厭中國人似的，兩點入住，兩間房也沒有清潔好，我問可否先准備一間我們，他只是冷漠地說，我們只保證三點才有房，有這樣的服務嗎？房間内沒有煲水的，也沒有咖啡機，連咖啡也沒有。叫拿熱水，催了三次，60幾分鐘才送到，打電話投訴，一句抱歉的話也沒有，他只是在詢問你想怎樣，我幫你轉電話去相關部門，真最好笑，我現在要投訴，不是應該你幫我解決問題嗎？"

"Bathroom stinks with smell of urine. Can hear everything in the hallway/next door. Location is okay with walking distance to train/bus station. But the unbearable smell was a real deal breaker. Their family room is clean and ok; Try getting family room, or never."

"Absolutely loved this hotel! The location is fantastic – just steps from the boat dock, making getting around Venice a breeze. The staff were so friendly and always ready to help. Plus, it has a charming retro feel with its key and room decor. And don't even get me started on the delicious continental ..."

"Nice view position"

"Our stay at The St. Regis Venice was absolutely fantastic. From the start, the staff was so helpful and attentive, ensuring that every detail was perfect. We requested connected rooms, and not only did they accommodate this, but they also gave us an amazing upgrade, which was such a pleasant surprise. ..."

"Nice experience, great front desk service. The hotel room is quite old actually, the air conditioner is not very good… but location is great, close to central station of St Lucia."