While the hotel itself is in a peaceful and quiet location—just a block from the beach, which was very convenient—my overall experience was disappointing. I had booked a room with a king-size bed, but when I arrived late in the evening, the front desk staff quickly handed me the keys and rushed out, as it was “closing time.”
When my partner and I got to the room, we found it was not what I reserved. Instead of the king bed, we were given a room with a queen bed and a shower placed inside a hot tub/jacuzzi setup right next to the bed, with no privacy. My partner has knee and back issues and couldn’t safely access the shower, and we both had trouble sleeping in the smaller bed. It felt like we were just given what was left for the night, which is incredibly frustrating considering we paid in advance for something else.
We tried to resolve the issue through Expedia, but the hotel was unreachable, which made the situation worse. I would have appreciated honesty and the opportunity to make a choice when we arrived—rather than being rushed through check-in with no explanation.
The location is nice, but the lack of communication and failure to honor the reservation left a bad impression.