Plus points:
Hotel was excellent, staff were very helpful and responsive, room was in excellent condition, maid service was excellent, breakfast was very good, view from our balcony was excellent, location was excellent. Lots of restaurants on the promenade and food was very reasonable and top quality in the area. You can go on the ferry from the port to cinque terrre (great trip) and easily get to pisa to see the leaning tower and other attractions. It is well positioned for train and bus transport.
Minus points:
No pool. This was needed in my opinion - too hot in summer not to have one.
The hotel says it has a private beach in front on the advertisement when booking. They don’t tell you it is €30-40 euros per day for a sunbed, deck chair and unbrella. This added a lot to our already expensive holiday. The hotel should provide these free of charge.
The cost to get from the airport to the hotel in a cab was circa €150 euros. Total rip off. We got a train to pisa central, then pisa central to viareggio for €13 euros each. Cabs and uber locally are astronomical. Be advised - not the hotels fault.
It was our anniversary and the hotel did nothing. No wine, no fruit. You literally get two tea bags, two sachets of coffee and two bottles of water per day. Given the cost of the room per night it was disappointing.
WE HAVE A VERY GOOD STAY HERE!