The hotel lobby is warm and welcoming and so is their front desk staff; there are books and games available for guests; however, we found the furniture in our suite could use some updates! The bed and pillows were very comfortable but the furniture in our suite was in need of repair or replacement. Also, there is no AC but there are ceiling fans and a stand-up fan that you can move around. I also had to request to have our bed made, not sure why that wasn't part of the regular housekeeping process, but in any case, I only had to ask once and from then onwards the bed was done daily. But I have to say if you are traveling with your furry baby this is the place to stay! Our Charlie was so spoiled, we truly felt welcome and not just "accommodated"! The staff loved our Charlie! This hotel is not just dog friendly; they do care about your furry companions! I also have to give a special shout-out to "G" in the restaurant, although ALL the staff was pleasant and so great to us, "G" went out of her way to accommodate us and Charlie too, she was the friendliest and most genuine server, hostess and bartender we've ever had the pleasure of encountering, she truly is a gem and the hotel/restaurant is lucky to have her! The food was excellent, but she is the reason we kept coming back to eat at the restaurant! The location of this hotel is excellent within walking distance to the harbor and DT Victoria. I would definitely recommend it and would stay here again!