The air conditioning did not work. I especially paid more for a property that has air-conditioning in it, but the AC did not work when we told the staff they said they cannot do anything and that they cannot accommodate us in another room. Also, the washing machine in the unit did not work, and the staff was also unhelpful with that. Overall, while the property is excellent and very clean, the staff could have done way better to help us with the air conditioning situation, especially when it was a hot day.