2/10 糟糕
Zhiwei
2025年02月16日
满意:服务设施,清洁度
不满意:住宿条件和设施,员工和服务
I am very disappointed with my stay at Mooons and want to bring several serious issues to your attention.
First, communication was a major problem. Apart from the front desk, almost no staff could speak English, making it very difficult to get any help.
Second, my room was not cleaned, and drinking water was not replaced. This is basic service, and it is unacceptable for a hotel to ignore it.
The bathroom was even worse. When I flushed the toilet, water splashed onto my legs—this is disgusting and unsanitary. Also, there were no power outlets in the bathroom, so I couldn’t use a hairdryer in front of the mirror. How is this even possible in a modern hotel?
The overall design of the hotel makes no sense and feels poorly planned. Staying here was frustrating and uncomfortable.
Zhiwei
2025 年 2 月入住 2 晚