The guy at the front desk who checked me in was excellent. He was kind, friendly and helpful. Our phone didnt work, the tv wouldnt work. He brought us a new remote, but said he couldnt fix the phone. Our room was #200 accross from washer and dryer. People did there laundry till 3 am in the morning, they would stand out there laughing, talking and cussing. You need quiet hrs on washer and dryer time or move the stupid things away from guests room. Now I know why they wont fix phone, because I am sure we were not the only guests who complained. We got maybe 2 hrs of sleep that night. I dont like the fact this hotel is not gun friendly. Everyone knows gun free zones is where shooters go first. Shame on you. Do beyyer for customer safety. The room was very nice and clean, also air conditioner did not function properly we were hot all night. Also you need a label under the switch that turns on jets, I thought the jets didnt work, then after I was done bathing I found switch. I think the right thing to do would be give us a free night at another hotel good for a year. Then I might consider staying there again.