阿斯托雷卡皇宫酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

阿斯托雷卡皇宫酒店的停车费是多少？

提供自助停车服务，收费每晚 CLP 18000。停车位数量有限。

何时可在阿斯托雷卡皇宫酒店办理入住？

开始办理入住：15:00；停止办理入住：午夜。可安排提前入住，须支付费用（取决于客房供应情况）。

何时可在阿斯托雷卡皇宫酒店办理退房？

退房时间为正午。延迟退房会收取费用。

阿斯托雷卡皇宫酒店的地址在哪里？

此精品酒店坐落在瓦尔帕莱索心脏地带，步行即可走到帕西奥尤戈斯拉沃、埃尔佩拉尔缆车和美术馆。波特诺华尔街和海军大楼仅几步之遥。到达普耶托站需步行 5 分钟，而贝亚维斯塔站则需 12 分钟。

阿斯托雷卡皇宫酒店 - Expedia 亿客行

Q: 阿斯托雷卡皇宫酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

Q: 何时可在阿斯托雷卡皇宫酒店办理退房？

退房时间为 正午。延迟退房会收取费用。

10/10 超赞

Ronald，Sarasota

与家人出行

2023 年 1 月 10 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond.

10/10 超赞

Andres

2022 年 5 月 28 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back!

2022 年 5 月入住 2 晚

10/10 超赞

JOSE

2022 年 3 月 29 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Lindo

2022 年 3 月入住 2 晚

10/10 超赞

真实旅客

2022 年 3 月 2 日

2022 年 2 月入住 1 晚

10/10 超赞

真实旅客

团体旅客

2022 年 2 月 21 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Highly recommended

Great location, friendly staff, good beds, delicious breakfast, stylish decoration. Highly recommended.

2022 年 2 月入住 1 晚

10/10 超赞

Sandra

2022 年 2 月 17 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Excelente atención Hermoso hotel

2022 年 2 月入住 2 晚

10/10 超赞

Julio

2022 年 1 月 30 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2022 年 1 月入住 2 晚

10/10 超赞

raimundo

2021 年 12 月 6 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Muy buena la estadia Muy cordial el Personal del hotel

2021 年 12 月入住 2 晚

8/10 还可以

Johan

2021 年 11 月 2 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2021 年 10 月入住 3 晚

2/10 糟糕

Christopher

团体旅客

2020 年 3 月 20 日

不满意：员工和服务

Not Great for Price

Service was TERRIBLE! The front desk guy was sooooo rude. He would purposely make you wait at gate. Massage was not great. No head hole so my neck hurt more after.

2020 年 3 月入住 2 晚

8/10 还可以

Kristina

团体旅客

2020 年 2 月 28 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Pricey but great location

Very well located and very clean.

2020 年 2 月入住 5 晚

10/10 超赞

真实旅客

2020 年 2 月 17 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Great hotel

2020 年 2 月入住 1 晚

10/10 超赞

Michael

2020 年 2 月 11 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Wonderful hotel in a great city.

This is an amazing hotel. It is an historical landmark building that formerly was an art college. The staff was friendly and very helpful. The included breakfast was one of the best I have ever seen. The one downside was the lack of air conditioning, so the bedroom was rather warm at night. All together a great place to stay, located in the center of the historic part of a great city.

2020 年 2 月入住 2 晚

8/10 还可以

真实旅客

与配偶出行

2019 年 11 月 18 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

An unusual and attractive building in a good location in the tourist area. Comfortable and spacious room. Nice terrace. A bit overpriced compared to hotels we stayed in elsewhere.

2019 年 11 月入住 2 晚

8/10 还可以

Mr Simon Peter，Guildford

2018 年 12 月 13 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Nice hotel, but.....

Had a very nice stay at this hotel in the heart of the old town (UNESCO World Heritage site). Nicely located for the restaurants (away from the flat port area). Nicely kept hotel. Only two things let this place down. 1) The quality of breakfast was no where near as good as other hotels in Chile which was strange considering the level this hotel is pitched at. 2). On our last night we hoped to have a couple of drinks on the large hotel balcony overlooking the port only to find the area had all been reserved for a corporate function. (they had most rooms that night so it squeezed the other 5 rooms out)

2018 年 12 月入住 3 晚

10/10 超赞

真实旅客

2018 年 3 月 21 日

满意：清洁度、员工和服务、住宿条件和设施

Very happy with choice. Staff very frienly, excellent food great boffet breakfast. Excellent location. Unhappy with bed base jutting out with sharp edges creating risk of leg injury

2018 年 3 月入住 2 晚

10/10 超赞

Catalina

2018 年 1 月 30 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2018 年 1 月入住 1 晚

4/10 很差

Ignacio，Santiago, Chile

2018 年 1 月 8 日

满意：清洁度、住宿条件和设施、客房舒适度

不满意：员工和服务

Beautiful hotel, bad customer service

Beautiful hotel, very well located, with excellent infraestructure. However the customer service was very bad, especially from the hotel manager. I was charged with an abusive exchange rate (dollar/peso) of $680/US$ vs the official $605/US$. When asked if it was possible then to pay in dollars, they didnt let me , arguing that if I was Chilean (local), it was not possible. In general also, the treat towards me was not pollite at all.

2018 年 1 月入住 1 晚

8/10 还可以

Alfonso

2017 年 3 月 13 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

.alexander

2017 年 2 月 23 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Situation parfaite de l’hôtel avec vue sur la baie. Un bon point pour la cuisine et le service.

8/10 还可以

Ezequiel

2017 年 1 月 14 日

满意：清洁度、员工和服务、住宿条件和设施

Agradable estadía

El hotel muy cómodo y una muy buena atención. Un tanto caro pero vale la pena el gasto. La ubicación del hotel es excelente pero si querés hacer playa es complicado

6/10 一般

Michael，US

2016 年 12 月 2 日

不满意：员工和服务

Good location

Staff fairly disinterested. Restaurant is very good, however. Needs some more TLC

2/10 糟糕

真实旅客

2016 年 1 月 30 日

不满意：员工和服务

Bad Value Proposition and Poor Service

This hotel is no longer among the Relais Chateau offerings for good reason. Management claims to resolve problems that guests have pointed out repeatedly, but fails to do so. Among the reasons for our disappointing stay, were the hotel's failure to honor our reservation. We had booked two junior suites and instead received a room downgrade on one of the rooms to a "premium room" which was a far cry from the junior suite. No apology from the hotel was forthcoming, not to mention any sort of compensation for the inconvenience of having to split our family up on two different floors. Service was extremely poor in the restaurant, and haphazard at the front desk. Management has determined that price gouging for international travelers is acceptable by charging an exchange rate of the Chilean peso to the US dollar that is 25% higher than the market exchange rate. Breakfast is only served from 8:30 am to 10:30 am, so if you check out earlier, you do not get to have breakfast. Porters are only available beginning at 9:30 am to 10:00 am, resulting in guests having to handle their own luggage if they check out earlier. There is no air conditioning at the hotel, which is problematic on a sunny summer day and particularly on the 3rd floor where we were placed after our room reservation was downgraded. The wifi was very spotty and different passwords were required in different areas of the hotel. We will certainly never return to this hotel.

10/10 超赞

Not Provided，Occidental, CA

2016 年 1 月 19 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Nice place in Valparaiso

We had a very nice stay here. Our only complaint was the construction going on outside our room. Once that is done, I think it will be great. The front desk help (especially Eduardo) was great. Breakfast was delicious and plentiful. Room was spacious and clean, and the bedding was great. The recommendations we got for places to go for dinner were great. All in all, a very nice place to stay.

10/10 超赞

真实旅客

2016 年 1 月 4 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

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