The door staff and the breakfast staff were great, they were the best part of the hotel and our trip. The man that brought extra bedding to my room after waiting an hour and the second call down to the front desk, was very rude. I explained to the manager on call how the entire interaction went and she told me that this man was not very social and in her words was “slow”. I explained that I could understand this however he should not be bringing items to guests rooms if he is not able to make eye contact or hold a basic “here you go, thank you, your welcome, one minute while I go look for the pillows.” Conversation. The shower leaked every day as it was not sealed correctly & we felt bad asking for more towels daily after the whole blanket ordeal the first night. The balcony door was so rusted that I was not able to open it from the outside and accidentally got locked out on the balcony until my daughter opened the door from inside. After that we made sure to prop something in the doorway so that the door didn’t fully shut if we went on the balcony. We were not informed that the pool was closed, when we got there we were told it was closed and that we could utilize the sister hotels indoor pool, which we did check out but after using once we did not go back, it was very dirty and gross. The whole reason we picked our hotel was because it was on the beach and had a pool, we would not have booked here if there was something advising the pool would be closed during our stay.