Before our arrival, I spoke with two separate guest service reps. One to inquire about breakfast (I was told there was a third party restaurant/bar), and one to request a rollaway bed for our toddler (I was told yes, to just request it once we arrived). Turns out neither were true and both reps were eager to end the call as fast as possible and unprofessional. The restaurant and bar were closed the entire stay and no rollaways.
Upon arrival, we didn't receive anything to welcome us to the hotel. No water, no"kid kit" etc. it wasn't until night 2 that we met Izzy that we received a warm welcome, and exceptional customer service. She gave us a kids kit and the small token went a long way. She is great!
We had to swap rooms on day two, because the first room had a strange odor we couldn't pinpoint at first. We discovered the smell was coming from the funky couch the first evening. I won't attempt to describe what we thought the smell was, but it was foul.
The second room smelt great, but no pillow case on the bed, missing hand soap, and no shower curtain, and there were odd stains on the sheer curtains. We also attempted to make a pot of coffee the following morning and there was an orange rag shoved deep inside the water tank of the coffee pot. We didn't think to check the water tank before brewing.
The pool was great, but some clarity on the website regarding having to walk outside to get to the kid friendly pool would have swayed us staying at this location.