My stay had mixed reviews....
First, the AC in my room did not go below 70. When I asked the front desk about this, I was immediately told that that was correct and there was no changing it. I thought this was odd considering my family in the room right next door could turn their AC down well past 70.... Since the front desk attendant was so adamant that there was nothing to be done about it, I just dealt with a warm, uncomfortable room.
The remote for my TV did not work. However, the service upon addressing this issue was exceptional! I told the attendant at the front desk and he immediately gave me a new properly working remote.
Third, while my room was clean, some of the furniture was damaged, consequently not very pleasing to look at. The front of the cabinet door where the mini fridge apparently suffered water damage at some point, leading to the bottom to be stained and rotted.... This was definitely not a welcoming site and I also feel like it could potentially lead to unfair charges if management isn't aware of it.
4th, again, I was very pleased with the gentleman at the desk in the evening. Upon mentioning the AC issue again, he immediately offered to call the maintenance person. Unfortunately I was away from the hotel most of the day and missed the maintenance person, but the man at the front desk went out of his way to still make sure I was comfortable by offering me the box fan that was in the lobby. This was much appreciated and a life saver!
