Overall the property is great! The location is beautiful, but some of the things on the property is dated, and not much good restaurants on the property. Depending on the location, it's quite a walk from hotel room to the lobby and parking lot.
Tony
2025 年 5 月入住 7 晚
6/10
Pool and surroundings are great. Food is overpriced and mediocre, the tram is painfully slow.
Oliver
2025 年 5 月入住 2 晚
10/10
It was the most beautiful place I’ve ever seen, it was full of harmony and beauty by the ocean!
Marcus
2025 年 5 月入住 2 晚
6/10
We were disappointed in the condition of the rooms (non-functioning electrical sockets, worn pads and bed sheets) and the poor service (I would order one caff coffee and they’d send decaf; I would order decaf and they sent… creamer packets).
The grounds are beautiful but they lack sufficient staffing that one expects from resort prices. We are willing to splurge on places like this occasionally, but when an acai bowl sets us back $18, we expect reliable facilities and good service.
Miriam
2025 年 5 月入住 2 晚
10/10
Our first time and we loved it
Candace
2025 年 4 月入住 2 晚
10/10
The staff was nice, friendly and accommodating, the room was very clean and the resort was absolutely beautiful and well maintained
Kay
2025 年 5 月入住 1 晚
6/10
Environment and rooms were phenomenal, however the boats to travel around the resort were down and the monorails broke down once in awhile making it a hike to get around. The Wife and I had a great time just needed to fix the transportation
Jonathon
2025 年 5 月入住 3 晚
4/10
This is a nice place, however the 55 dollar person breakfast is not worth it. Be prepared to do alot of walking if you dont use the tram
No microwave in the room...thats 30 more dollars
Destiny
2025 年 4 月入住 7 晚
4/10
Room 3102 was oldest on property. No where to plug in USB devices. The outlet at the sink was broken and did not work. The hairdryer when turned on smelled like it was burning. The check-in took 30 minutes and I was third in line! Arrived at 5:30. Two staff checking people in. I got my key at 5:59. Sat down on floor while waiting. Staff at Hilton Honors desk saw line backing up and did nothing or was not empowered to do anything. After a half mile walk from the front of Waikoloa to Ocean Tower check-in desk I had hoped for a quick and easy check-in which did not happen.
Anthony
2025 年 5 月入住 1 晚
4/10
Longest checkin I’ve ever experienced at the counter. Very friendly. Super slow! Then got horrible directions to find our room. Room stinks like old carpet. Stained lamp shades, dated furniture. Room looks clean, doesn’t smell like it.
Halona
2025 年 4 月入住 1 晚
2/10
The pool was dirty, The A/C didn’t work, There’s no posted pool hours and The tram had roaches in it
Heillie
2025 年 4 月入住 1 晚
10/10
Dzanh
2025 年 4 月入住 1 晚
2/10
If you are with kids avoid Ocean tower, there is too much walking and you are not going to like that walk when your kid is tired and cranky. Tram is a sham. We got an Ocean front view property and the view was great especially the sunset. But that also got ruined on our 3rd day onward when the room above us got smokers.our mornings and evening balcony seatings got spoiled after that. I am not going to touch the cost of item, everything in Hawaii is costly but be ready for a surprise. More than that everything closes around 4. There is only one restaurant (Nui) opened till late evening but with only Pizza and Pasta for kids. Only reason we were able to manage was because of near by queens land market. I can go on and on but i wish we had knew these things in advance to make conscious decisions especially afters paying thousands of grand on total trip. Should have stayed only for couple of days and definitely not Ocean tower.
Preet
2025 年 4 月入住 5 晚
8/10
The property is absolutely breathtaking. By far the most upscale resort our family has stayed at. Immaculate grounds, can't beat the views, secluded but convenient location. Queen shops is a must!
Tanya
2025 年 3 月入住 6 晚
10/10
Over all a great stay, the tram train was very unreliable however and broken down alot while we were there which resulted in us walking long distances alot.
ashley
2025 年 4 月入住 12 晚
4/10
Parking is very far from the hotel lobby. So far they offer a tram, but that is slow, requires 2 steps to get in/out and runs infrequently (when we arrived we had to wait 12 minutes). Be prepared to pay an extra $47 resort fee, which doesn’t include parking or any food (although they did give us each a single bottle of water at check-in). Parking is an additional $48/day, which is probably more than you’d pay per day to rent a vehicle - so probably don’t drive here. Finally: since no food is included be prepared to leave your wallet open. Pizzas from the Italian restaurant on property cost $74/ea. But they’ll kindly let you order a half pizza for half as much. No wonder we saw a Domino’s delivery truck at the front entrance!
Michael
2025 年 4 月入住 1 晚
10/10
James R Best
2025 年 4 月入住 1 晚
8/10
Beautiful property and lots of things to do with kids. Several pools, with slides. A beach area for snorkeling and Dolphin Quest was so cool! Overall we loved this property!
The only thing I wish there was more information about is the cost of parking daily is expensive and all the food and drinks at this resort is very overpriced, even for Hawaii. So we just went off property a lot to eat. There are other options close by.
Kady
2025 年 4 月入住 5 晚
10/10
I absolutely loved this location. The view from my room was gorgeous, the room was comfortable, and the staff was amazing.