The hotel actually has two sections on two sides of the bridge. We were expecting to be on the water side but was disappointed. The room only has a small window facing the back of the hotel. Nothing impressive at all. The staffs were not helpful on anything. We were asked by the front desk to go across the bridge to make booking at the hotel restaurant.
真实旅客
10/10
Cliff
2025 年 5 月入住 3 晚
4/10
Poor service
Mr
2025 年 4 月入住 1 晚
8/10
Lovely hotel and even lovelier staff!
Dave
2025 年 4 月入住 4 晚
10/10
Rebecca
2025 年 4 月入住 1 晚
10/10
Loved our stay here
Rashdah
2025 年 4 月入住 1 晚
10/10
David
2025 年 2 月入住 1 晚
10/10
Very good very quiet
Adam
2025 年 1 月入住 1 晚
10/10
Just nice overnight stay breakfast great
david
2025 年 1 月入住 1 晚
2/10
Photos misleading, there is a new part of the hotel so didn't stay in the hotel shown on photos. Rooms very basic, food bad, zero breakfast left at 9.45, apart from bread & cereal. Service poor and whole hotel is run by youngsters who moan about having to be there. Tables never cleared so surrounded by used plates and glasses in restaurant and lounge. Not recommended! Very low standards and definitely not 4 star!
lisa
2025 年 1 月入住 1 晚
6/10
Very tired needs some investment
Poor WiFi
Medioca food
Service was good
Wouldn't stay again
maxine
2025 年 1 月入住 1 晚
10/10
Kelly
2024 年 10 月入住 1 晚
6/10
Bed very comfy, floorboards very creaky, very long wait for food at both dinner time and breakfast but nicely presented and hot when it arrived. Staff very friendly and the tot tubs in the spa were lovely.
Gemma
2024 年 10 月入住 1 晚
2/10
Steven
2024 年 12 月入住 1 晚
10/10
My partner and I had a wonderful time.The Waterton Hotel provides a most peaceful, relaxing, luxurious experience. We will definitely love to visit again, and recommend it to anyone in need of a romantic getaway
真实旅客
2024 年 12 月入住 5 晚
10/10
Exceeded expectations. Wonderful stay for me n doggy n loved our room
Lisa
2024 年 12 月入住 1 晚
10/10
lorna
2024 年 12 月入住 4 晚
10/10
Matthew
2024 年 11 月入住 4 晚
10/10
good
Michael
2024 年 12 月入住 2 晚
2/10
Sadly got there, greeting was next to nothing, have you got a booking ? With a face that looks like she hated her job.
To then be told they haven’t got our room what’s been booked twice, and booked in for over a month, plus had in email after confirming everything over emails.
Basically was told if I don’t like it we can just leave and go home, 50 minutes to get there and over 1hour home with nothing offered as an apology on the night.
To then be called up by the manager saying sorry which is fair enough but a discount offered if we wanted to use the hotel. A discount after the farce we had to put up with and costs it took to get here.
Was looking for a wedding venue at this place but treated like this can’t see them deserving our booking, sad because it looks a lovely hotel, I might have just been the unlucky person that got this treatment
natlie
2024 年 11 月入住 1 晚
6/10
真实旅客
2024 年 11 月入住 1 晚
6/10
Overpriced for one night stay. Fantastic property but our room was very tired & the shower dated & needing repair. Pillows cheap. Breakfast service very slow. 45 mins for egg on toast & then it was served incorrectly & cold !!
Ann
2024 年 11 月入住 1 晚
4/10
Everything about this place is pretty. Room service terrible. Restaurant floor sticky. Rooms cold and very dated. Curtains hanging off. Staff attitude is poor.
Think faulty towers but bigger and colder.
The area and grounds are very nice, but the hotel aspect is poor. Many years ago it eas the place to go, but not anymore.
Overall a very disappointing stay.