2/10 糟糕
Trent
与家人出行
2025 年 10 月 7 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We rented 2 rooms, upon arrival my husband said, you paid how much for rooms in this hotel! It does not look like a $200+ per night hotel. we were told both rooms were ready. First of all one rooms bathroom had NOT been cleaned. The toilet was backed up with large qty of feces in it. After listening to the front desk person cuss out the people that were suppose to have cleaned the room, she sent 2 young gals to clean it again. They arrived without rubber gloves and we requested they go find some, once they had done what they called cleaned the toilet we pointed out that it was not clean yet. When the 2 gals left my friend said thank you and both girls continued on their way, which my friend then said the polite thing to do would be to say you’re welcome, which one of the gals responded to and the other replied. You disrespected me so no! We were in town for a wedding and were told that we couldn’t check in until 3:00 which left us a very limited time to get ready, but we checked in at 3:00, with all of this going on we had even less time to get ready. Again we were told this room has been cleaned and inspected. Neither room had been vacuumed and neither televisions worked. We requested a refund but because we had booked through Expedia they could not refund our money. If we hadn’t spent $220+ on each room I would have left! I do not plan to stay in an AmericInn again. And will not book a hotel room 3rd party again. Not a happy customer.
Trent
2025 年 10 月入住 1 晚