Booked a club room package with breakfast and facilities use. On arrival I thought everything looked reasonable. Reception has a self check-in that had a member of staff available. Seemed very impersonal and peculiar given there was a staff member there. Bedroom was decorated to a decent standard but the cleanliness was way below expectations. Carpets scruffy and dirty. Bathroom floor and fixings were dirty, dusty and full of previous guests hairs! Cobwebs everywhere. Bar area was ok. Pizzas were good. Used the virtual darts board which was fun, but charging £10 per person for 1 hour was expensive (each extra would be the same but same time)
Had to return to reception to ask about breakfast, was told 8-10:30. Breakfast was what you’d expect from a buffet.
Came down for breakfast at 09:05 on the Monday morning and watched everything being taken away! Ask receptionist what was going and to be told breakfast finishes at 9 on a weekday, and there was nothing she could do! She asked if we had been informed at check in. No attempt to help rectify, was just informed it’s on the “news paper” left in our room! She then pointed to the in-house Starbucks which obviously defeated the purpose and was not a reasonable solution in my eyes given I’d already paid for breakfast. Other family members staying had the same issue, along with another guest whom overheard us in the lift. I will avoid for any future accommodation needs.