A nice Hotel in the real center of Warsaw, in 2 cases Staff were not professional at all, first the concierge as I was waiting for some Grocery and I kept asking them if they got it or not and they keep saying that they have not got anything for 2 Days, then after complaining we knew that they got it from the first Day, after they ruined my stay I've been told it was a miss communication ! Second case my fridge did not work properly a technician were sent he said it's normal for the fridge not to be cold !! he did nothing to the fridge and next day it was very cold without any effort from him !! the 2 cases were in just 3 Nights accommodation which is too much for 3 nights, service need to be improved in this Hotel.