I was satisfied with my stay until I received my hotel receipt after checking out and someone was able to charge a $300 meal to my room, I immediately called the next day they told me it would take a week to investigate.
I received a response from guests services and was basically told that I wasn’t able to receive a refund because I was the only person with a child on my booking. I saw plenty of families with children there, including people a few doors down from us.
So if you want a free meal just give them any room number, they won’t ask for any type verification that it’s your room being charged and not someone else’s.
I’ve attached the piss poor response for reference.
Angelle
2025 年 5 月入住 3 晚
10/10 超赞
Patricia
团体旅客, 商务旅客
2025 年 5 月 24 日
满意:清洁度、服务设施、住宿条件和设施
Within walking distance to historic sights. White House, Ford’s Theater, China Town, Capital one Sports Center, Convention Center and more are a short walk.
Staff are friendly and we were able to check in at 10am without any problem.
Very nice property.
Patricia
2025 年 5 月入住 2 晚
10/10 超赞
Gonzalo
2025 年 5 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
Very good attention from the staff at the front desk and the breakfast restaurant. Always very helpful.
Gonzalo
2025 年 5 月入住 2 晚
10/10 超赞
Majed
与家人出行
2025 年 5 月 18 日
满意:清洁度、员工和服务、服务设施
Lauren, the front desk manager made our stay memorable.
Majed
2025 年 5 月入住 1 晚
10/10 超赞
Nima
2025 年 5 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Nima
2025 年 5 月入住 1 晚
10/10 超赞
Barbara
与家人出行
2025 年 5 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The bag service gentlemen were wonderful, super accommodating! The front desk staff were perfect, allowing us to check in earlier than expected! The staff was so well mannered and I really appreciated all the extra care that went into making our stay relaxing! Perfect place to stay! Truly!
Barbara
2025 年 5 月入住 1 晚
10/10 超赞
Lana
与配偶出行, 商务旅客
2025 年 5 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful hotel, with clean, modern rooms. Helpful reception and staff. Parking garage on premises (expensive but convenient). Restaurant for breakfast and dinner on premises (expensive but convenient)
Lana
2025 年 5 月入住 1 晚
10/10 超赞
Mirian Vanesa
2025 年 5 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Perfect location
Mirian Vanesa
2025 年 5 月入住 2 晚
10/10 超赞
Tianna
与家人及幼儿出行
2025 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great experience
Tianna
2025 年 5 月入住 1 晚
10/10 超赞
lolita a,Lake Charles
2025 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location
lolita a
2025 年 5 月入住 2 晚
10/10 超赞
Steven
商务旅客
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location. Clean and newish. Starbucks in the lobby. Excellent workout room although it’s a bit of a hike to get there as it is located in the lower levels of the hotel:
Steven
2025 年 4 月入住 2 晚
10/10 超赞
miwa
与家人出行
2025 年 5 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
居心地の良いホテルでした
miwa
2025 年 4 月入住 1 晚
10/10 超赞
Kim
与家人出行
2025 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place
Kim
2025 年 1 月入住 3 晚
10/10 超赞
Tyrone
与配偶出行
2025 年 5 月 4 日
满意:员工和服务、服务设施、住宿条件和设施
Great all-around experience love the property love the hotel love everything about it. Service was great.
Tyrone
2025 年 5 月入住 2 晚
10/10 超赞
Debbie
与配偶出行
2025 年 5 月 4 日
满意:清洁度、服务设施、住宿条件和设施
Rooms were immaculate and clean, the bath rooms were very, very clean and the receptionist-(Evette-nit sure of spelling) OMG. Fantastic- keep her she represents this hotel and its finest! Serious she was wonderful. The restaurant is fantastic. Just overall stay, was unbelievable!
Debbie
2025 年 5 月入住 1 晚
10/10 超赞
Tamika,Richfield
2025 年 5 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My preferred hotel when I fly to DC for leisure or business. Its a convenient location with ability to walk to meetings or attractions. Beautiful and well maintained establishment!! Highly recommend!
Tamika
2025 年 4 月入住 3 晚
10/10 超赞
Vishal
2025 年 4 月 30 日
满意:清洁度、员工和服务、住宿条件和设施
We had an excellent stay!
Vishal
2025 年 4 月入住 2 晚
10/10 超赞
Torrell
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
One of my favorite properties in DC for a weekend getaway.