When I walked into the lobby to check in, there were three people engaged in conversation—two men and a woman. The person who appeared to be the manager gave me an unpleasant look as I approached, as if questioning why I was there. No one acknowledged or greeted me. The gentleman who eventually checked me in made a reasonable effort, but the overall interaction left much to be desired.
Later that evening, I went down to the restaurant for something simple—a slice of cake and a glass of wine. Only one woman was managing all the tables. I understood she was working alone, so I was patient as she took my order, especially since she assured me it wouldn’t take long.
Unfortunately, I ended up waiting 20 to 30 minutes. She opened the bottle of wine but was then called to the back, leaving the bottle open and unattended. She continued to serve several other guests while my wine remained untouched. At that point, I’d had enough and left without being served.
To add to the frustration, the beds in the room were much smaller than expected—I had paid for queen beds, but they felt significantly smaller. I even hit my elbow on the lamp table while turning over.
Finally, during checkout, the woman at the front desk was extremely dry and dismissive, as if I were asking for a complimentary stay. I left genuinely disappointed. This marks the second time in the past two months I’ve had such a poor experience with Hilton. I’ll be taking my business elsewhere going forward.