The hotel will wow you when you walk in the lobby! It's beautiful with the high-end feel you'd expect. Attentive staff throughout the lobby. My room was, unfortunately, a different experience. Stained carpet, holes in the blackout drapes, crumbs on the floor next to the bed, dust behind the lamp, frayed seams on the decorative pillows...disappointing. I travel for work A LOT and considering the cost of this hotel, I expected more than I got.