2/10 糟糕
Ian
2025 年 5 月 27 日
不满意：清洁度、服务设施、住宿条件和设施
We stayed at the Hilton Fort Lauderdale Marina from Saturday, May 10 to Sunday, May 11. At 11:10 AM, we checked out. Just two hours later, while driving back to Orlando, I realized my Apple Watch was missing. It was shut off at exactly 12:08 PM — and guess where it last pinged? That’s right: Hilton Fort Lauderdale Marina.
I clearly remember leaving it next to the TV. As we were walking out, the cleaning crew was already on the floor. Suspicious? Extremely.
I reported it immediately. The security guy said he’d “investigate” and call me back. He didn’t. I followed up that same night, and the front desk lady told me nothing was turned in to lost and found — but accidentally let slip that someone checked into our room at 6:00 PM, six hours after my $1,200 watch conveniently went offline. The only people who had access during that gap? The cleaning staff.
Still, no call back. I called five days in a row. Nothing but excuses. Hilton’s security manager completely ghosted me. This is disgusting behavior for a brand like Hilton. You had one job: check the cameras, confront the cleaner, and get my damn watch back.
After years of being a loyal guest, I’m done. My family, my friends, my company — none of us will ever stay at a Hilton again. This wasn’t just unprofessional — it was straight-up ghetto. Shameful.
Ian
2025 年 2 月入住 1 晚