The look of this hotel was everything I enjoy when I’m on vacation—modern, stylish, and well-lit. Our room was a great size with customizable lighting and a comfortable bed. The location was also a big plus—right next to the White House with a restaurant downstairs where we had dinner our first night, and many shops and restaurants nearby.
However, there were some issues that affected my overall experience. The front desk staff were friendly at check-in, but confusion arose when we tried to use a luggage cart. A staff member insisted on coming to our room because, he said, guests didn’t return the carts. It felt accusatory and unclear whether this was hotel policy. During checkout, another staff member approached my partner saying, “What’s up bruh?”—which was unprofessional and disrespectful.
Parking was another inconvenience. It’s $50 per night for one-time use or $60 for in/out. Despite paying, we repeatedly had issues with the garage gate not opening, requiring proof of payment each time.
We also weren't informed about amenities like the gym, rooftop pool, or the $10 restaurant credit. While I loved the hotel’s design, clearer communication and more respectful, consistent service would’ve made our stay much better.