6/10 一般
Josh
与配偶出行
2025 年 7 月 13 日
满意：清洁度、员工和服务、服务设施
Good: There wasn't an event going on, so getting good parking was easy, lobby was practically empty. It was super quiet, though others stay may vary.
Not great: Even though I booked in advance, signed up and did all the things needed prior to arriving. Their portal for contactless check-in/out didn't work the entire time I was there. So the contactless required contact for the duration of the stay. Even after physically checking in, the portal they use for contactless didn't work so I still had to do the work they're trying to avoid. Gave them a card for incidentals, and that wasn't enough for the portal to give me access again. "Verification" issues prevented me from having a simple streamlined check in/out experience.
I had saved a screenshot prior of my access prior to arrival/check-in. That entry code still worked for my room, even before I physically checked in and continued to be so.
Did try calling the front desk from the room because of the lack of portal access to check in, there was no answer.
Either way, room was good for the price. The transition period it's in for the water park removal leaves some areas very liminal, many signs vandalized by letter removal is often hilarious. You'll be walking a hall, vestibule, room and sometimes feel floorboards shift under your feet.
Based on the portal issues alone is enough for me to not book here again, I had too many concerns that I wasn't checked in or my room might change. If there were perks, didn't know about it
Josh
2025 年 7 月入住 1 晚
