2/10 糟糕
Janis
商务旅客
2025年02月20日
不满意：员工和服务、服务设施、住宿条件和设施
1) Fridge was warm and smelled horrible. I asked to switch rooms; the clerk said all other rooms were reserved and he could only swap out the fridge. I asked him the next night how many rooms were there, and he said 90. So, on a Monday night all 90 rooms were reserved when there were less than 10 cars in the parking lot? So he lied to me. He just didn't want to do the paperwork of a room change I guess. He discovered that the fridge was unplugged so he plugged it in, and it got cold. 2) Bathroom was freezing even when I left the door open the whole time. The heat in the bedroom was fine but doesn't go into the bathroom. 3) I dropped a pen and when I went down to pick it up, I found a top to a can. Looked like a top to a can of hairspray or something. It was quite large, so it shows me housekeeping is not good. I took a picture of it and left it on the desk. 4) I didn't notice there wasn't a hairdryer until I got out of the shower the first morning after my first night there. I called the front desk and asked if there is supposed to be a hairdryer or if they didn't have them there. Was told there is supposed to be one. My hair was wet as I waited for him to bring me one. It means housekeeping isn't doing their job because when they "cleaned" that room after the last guest, there was no hairdryer, and they should have replaced it. 5) It's a smoke-free hotel but I could smell cigarettes the first night and weed the second night. 6) It smells when you walk in. Carpet must be old.
Janis
2025 年 2 月入住 3 晚