6/10 一般
Eric
与家人出行
2025 年 8 月 31 日
满意：清洁度
不满意：员工和服务
Room was clean and outside areas needed painting. Desk clerk was uncooperative and front desk was not properly staffed. When I went to check out the desk clerk was not present and a boy was sitting on a couch and playing with his phone in the motel lobby. The boy said he was related to the desk clerk and could answer my questions and the questions of another guest. The boy was unable to answer my questions or the question of the other guest. I asked for the desk clerk and the boy said he would call the desk clerk to come to the lobby. The desk clerk came to the lobby a few minutes later and when I asked him for a receipt for the credit card charges for my stay he said he couldn't provide me a receipt and that I would have to contact Expedia for a receipt. I told the clerk when I had stayed in hotels in the past using Expedia they were able to provide me a receipt. He continued to say he would not provide me a receipt and I told him I would file a complaint with Expedia. I contacted Expedia and they apologized for the clerk's refusal to provide a receipt and gave me a $25 credit on my Expedia account for the inconvenience.
Eric
2025 年 8 月入住 1 晚
