We had a little bit of a mixup when we tried to check in, but the lodge staff was very accommodating and helpful and Jan was very quick to resolve things by morning. The pool was great fun, the lodge has a game room and the front desk has games you can check out, so we had a great time just hanging out and watching the snow. Lodge staff is also really great at snow removal and took the time to dig out around our car in addition to keeping the parking lot shoveled. Which was quite the chore, because it snowed over a foot in the few days we were there. The lodge is also located right across the street from the bear and wolf discovery center, which means you can crack open the windows at night and listen to the wolves howl. Which I thought was very cool. We were also nearly stranded on the way home with road closures due to snow and Jan was very willing to work with us in case we needed to check back in and extend our stay. We appreciated that.