While the marketing for The Corendon At Mangrove Beach Resort is undeniably compelling, the reality of the guest experience falls considerably short of expectations.
Upon arrival, the check-in process was inefficient. Despite arriving after the designated check-in time, our rooms were not prepared, resulting in an one-hour delay. Furthermore, the failure to provide towel cards for our entire party necessitated an additional trip back to the reception desk. The front desk staff exhibited a distinct lack of attentiveness and professionalism, appearing more engrossed in personal cell phone usage and conversations than guest service. Notably, the bellman provided the sole positive interaction; he was welcoming and had a helpful demeanor.
The resort is dated, and a noticeable lack of general upkeep was evident, with litter present throughout the grounds. Accessing dining options proved challenging which often resulted in lengthy waits for what ultimately amounted to mediocre food and subpar service. The buffet experience was particularly disappointing, a consistent shortage of plates, an unhygienic environment with prevalent flies, and food that was mediocre, at best.
Service across the resort was consistently underwhelming. Bartenders at various locations displayed a disengaged and often irritate attitude. The absence of pool or beachside beverage service was a notable inconvenience, particularly given the inclination of guests to tip generously.