We had a horrible experience at this hotel and DO NOT recommend anyone to stay here. The grounds are nice but the hotel has issues and the staff is mostly rude.
We were on the ground floor and the walkout door did not lock. We asked Front Desk to fix it and they said it'll be on the list for maintenance the next day. We did not feel safe, so we looked for a stick to add to the door so it wouldn't open. The next day they did come and 'fix' it but it failed the following day so we kept the stick. Our AC kept failing (a common problem at this hotel, our neighbours had the same issue) and on our 2nd to last day, they told us we had to change rooms! We were shocked - no apology for the inconvenience. We explained we have a ton of gear, most of it still wet from diving, and our days were packed so we had no time for packing, could they just move the incoming guests for one night until we were out, they said no. They moved us to a horrible room, the bathroom had no sink, there was no lighting in the bathroom either except for an ambient light, no hair dryer.
Ok, I get sometimes things come up, but the way they dealt with it was unprofessional. Martine the manager was rude, cold and showed no compassion. They could've offered a glass of wine at the bar, a breakfast, something to show they were sorry about the inconvenience. Nothing. Other guests we met were also moved on their last night. NEVER AGAIN, so many nicer hotels in the area.