An ultimately disappointing experience in comparison to other all inclusive resorts we have stayed at.
The Check In
The staff at the welcome desk are exactly that, welcoming. I honestly have never had a better check in experience at any resort or hotel in my life. Nothing short of an amazing front desk staff.
Food
The food on day one was good. The food on day 2 was similar. But that’s when it ended. Ordered Eggs Benedict with poached eggs resembling a hard boiled egg. Fish was tough and the skin soggy. The French onion soup had no crusty bread in or on the soup and no cheese melted (or in existence at all) on top. The flavor was abysmal. Panera makes a better French onion soup. Ouch. My husbands seafood soup had one piece of floating shrimp, and the flavor was bland.
Food Service
Slow, with food and beverages coming out after LONG periods of time. A drink ordered with dinner came out after dinner had been served.
Pool/Amenities
Pool was clean, with plenty of chairs and towels. The gym had several broken machines or equipment, without notices on them at all.
VIP Services
The $200 voucher, is several coupons toward either $10 off one of the wines in their wine cellar, $40 off a massage, or $60 off one of their exclusive dining events. Not worth it at all.