Through Expedia, I booked a King bed with a sofa bed for 3 adults and 2 children. This evening, I went to check into the room, and the receptionist told me that she could not book for 5 people. I explained that the website allowed it, and she replied that it was made through Expedia, and not through their hotel. So I immediately went to their own website where it showed that the king bed room is allowed for up to 6 people. She refused to look at their own website and acknowledge that, and just said that there is nothing she can do. So I called my wife who was waiting in the car for me to finish checking in, and tried to explain to her what happened. My wife reiterated over the phone what i said that we had already successfully booked the king room, and that we were honest about it being for 3 adults and 2 kids, and that both Expedia and their own website allowed that, and our concern that it was 10 o'clock at night and we suddenly had nowhere to sleep. The receptionist upon hearing that and not wanting an argument, quickly said that we can leave or she would call the police. I was surprised that she reacted that way so quickly instead of trying to help find a solution. She did not offer a different room or multiple rooms, or another cot or roll-out bed, or any other recommendations, assistance, or explanation. So I quickly left, not wanting to make her feel like she would need to call the police, but also shocked at the worst customer service I ever experienced.