First, my wife and I wanted to travel to Shell Island Resort for our 40th anniversary. I made the reservation through Expedia. I contacted the front desk manager, Mr. Scott Williamson, who advised that they did not offer any kind of anniversary packages. So I asked him if he would make sure that the flowers I ordered got placed in the room. He was very accomodating and placed a bottle of champagne in the room also. We were also able to check in early on that Friday. All the rooms were ocean front suites, and we were on the 8th floor and had fanastic views. The beach area was very nice also. Now, on to the not so good. The hotel itself was not very clean. The elevators looked like they needed vacuuming and the pool area looked dirty. We had lunch at the restaurant that Friday when we arrived and service was horrible. Wait staff basically ignored us for 20 minutes. The order was wrong, however, the one plate was comped. The outdoor Tiki bar was not open even though the weather was awesome. And one would think that if you paid the price for rooms that beach chairs would be made available. You had to rent them. On Saturday, we rented two chairs and umbrella. Umbrella was taken up less than an hour later due to wind and we were advised that we would not be charged for the day, however, at checkout we were charged. But the most important aspect was they did not offer coffee in the mornings in the lobby. Every hotel or resort in the world offers coffee in mornings.