The staff were very friendly and helpful, with one exception on the first night, Monday 12th, when the man, unable to read any badge on him but he always wore a white jacket, first of all failed to book us in for dinner, then failed to bring the water or the wine to the table. After a near 20 minute wait we asked another waiter, Nick, who apologised and immediately brought the wine to the table. What a contrast between Nick and the arrogant guy who was next to useless. The lamb steak was lovely but my steak was overcooked and cold. Nick refunded us the cost of the steak as a compensation. The second meal we had on Wednesday 14th, was perfectly served and we were very well looked after by different staff. The room was lovely but we experienced a blocked sink was not resolved while we were there. The room itself was well appointed with an excellent shower and a nice outlook. We did not use the spa.