We were able to check in with ease, staff were great, room was clean, just wish they had an elevator. Then we left to go to a concert, came back to hotel around midnight and found a house centipede in our bathroom. It freaked us all out. We asked the front desk for help, they came to kill it, however it was hiding behind the mirror and not wanting to come out. We decided to leave as this wasn’t gonna be comfortable. We drove 4 hours home, and slept all day. We got a call from the supervisor and they indeed refunded my whole room, please gave me extra points and a future discount to hotel. They went above and beyond