We booked here as would accept a pet which they did, and we apid the £30 fee, all fine. However, the room assigned was on the first floor down two long corridors and up 2 fligths of stairs and anotehr short flight of stairs. Not the best location for an animal who may need to go outside during the night. Thankfully, she didn't. There appeared to be plenty of ground floor rooms in other blocks, so would have been better to have had one of these. The hotel itself is an impressive array of buildings with stunning grounds. Staff are lovely. Food and drink expensive. Room was tiny and hot. (No aircon, just a small freestanding fan.) Bathroom was lovely, big shower. Water pressure in basin pathetic but shower was fine. Outside bar patio table not wiped down in 24 hours, same coffee spill stain still there next day, I cleaned it off. So, "could have done better" is a fairly good summary.