I’ve stayed at a lot of embassy suites and this was by far the worst. I Booked this at the last minute for a soccer tournament with family. The reason we booked here in the first place was due to the indoor pool for the kids. That pool had apparently been closed for 2 weeks and was not updated properly in this travel app and others. We found this out when we go to check-in, they offered free cancellations, but who would cancel a hotel stay with 2 young kids when you have gone through the trouble of travel, parking etc. ??? strike #1
The complimentary happy hour was a joke, which how is that even possible? Staff claimed they “ran out of all the upgrade liquors & you would have to pay full price for anything other than the well liquor selections” this was a flat out lie! There were several liquor selections (ex. Markers Mark) that I’ve chosen at others embassy Suites & gladly paid for the upgrade. This seemed like a weird money grab by hotel management. Strike #2
my wife had requested additional towels for the kids and they forced her to “turn in the used ones first, in order to get new ones”. The staff claimed that a large party was taking all the towels and this was the reason for this. Which is a terrible reason to ruin the rest of your guests experience
Strike #3
Parking is not free and there are no valet options. Also, Keep your head on a swivel in the public parking lot. I will be requesting a refund from Expedia. Red roof inn vibes.
THE WORST EMBASSY IN AMERICA!