2/10 糟糕
Ami
与家人及幼儿出行
2025 年 4 月 16 日
满意：住宿条件和设施
不满意：服务设施，清洁度
I don’t have enough space in this review to even write all the issues we had. (I tried and ran out of room) The owner, the cleaning service and the managing company Evolve were all a huge disappointment.
We arrived to a dirty house, missing sheets and only having a half roll of toilet paper and instead of apologizing, we were told by the owner and cleaner that it’s never been a problem and they had photos an hour earlier and none of the mess was there and the beds were clean and there was plenty of toilet paper. They sent someone to bring more, causing us to spend hours waiting for them to show up instead of getting to go out and enjoy our vacation. We couldn’t get into the pool after we were told we’d have no issues. Still no apology. After the dryer had issues and they wanted us to stay for a tech to come for that too, I told him we had plans and couldn’t wait around for hours and requested money back. Instead, he contacted the managing company Evolve who called us at 10pm saying he wanted us to leave. They told us to submit all our issues for a dispute and they’d give us money back for the nights we didn’t stay if we left early. So after dealing with so many issues and being told to get out, we booked hotels last minute at midnight and left the next morning. We received $20 from Evolve for all the trouble even with photos, emails and texts proving the issues.
Save your time and money and stay somewhere else and do not use Evolve property management.
Ami
2025 年 4 月入住 4 晚