Room was clean, comfortable beds, nice towels, in-room coffee/tea maker, microwave, mini fridge and darkening curtains. I would change to shampoo/conditioner/body wash dispensers (secured & sealed) - instead of tiny bottles. I have long hair and with three people the tiny bottles are not enough.
The manager, Dawn, was great. She was very attentive, reactive, customer oriented and was a good role model for her employees. All the employees stay busy and keep the hotel, pool/water park area, breakfast room very clean and they are always organizing and cleaning.
Coffee/espresso, various teas, hot cocoa are in the lobby 24/7 which I enjoyed. If you’re like me you like teas at night and espresso/coffee in the AM. It’s available.
The pool, hot tub and indoor water park (12 & under) are a perk - my 5 year old granddaughter was playing from AM to close. It’s a great place for kids and adults.
Will return when in Wis Dells.