We stayed for one night and had an overall mixed experience. Check-in was smooth, and the receptionist was incredibly friendly, providing clear instructions for parking and helping us locate the EV charger, which was one of the main reasons we chose this hotel for our family getaway.
The room itself was clean and tidy, and while we had booked a city view, we were pleasantly surprised by glimpses of the beach and lighthouse from our window.
Unfortunately, when we returned later that evening, all the EV charging bays were occupied by petrol vehicles, leaving us with no option to charge overnight. Despite the parking system requiring registration of vehicle details, the receptionist on duty at the time was unhelpful and offered no solutions, which was quite frustrating.
Dinner at North Bar was a highlight — the gentleman who served us was fantastic. He went out of his way to fetch drinks from the restaurant when the bar ran out and gave us a heads-up just before the kitchen closed, which we really appreciated.
It was a busy Saturday night with a wedding on-site, which likely contributed to the less-than-clean state of shared amenities, including the bathrooms. We also had some issues with the swipe cards, which were a bit temperamental and left us briefly stuck in the lift.
Overall, the hotel has some great features and friendly staff, but there are areas for improvement, especially in managing EV charging and maintaining facilities during busy periods.