北京鹰山森林公园附近酒店

"Very caring staff providing quality services. Their services and attention to details are exceptional good which bring comfort to a elder guest who travels all the way from Hong Kong to Beijing just to watch the wonderful matches performed by the World’s best table tennis players."

"Good place to stay "

"It's my first business trip to Beijing. After seeing the prices of the rooms, I already knew I couldn't expect it to be like other 5-star hotels I've stayed in. Still, this one fell short of expectations. The disappointment started when we checked in. There was barely any eye contact from the gentleman, not to mention a smile that one would normally expect from someone working in the hospitality industry. We raised a few questions and requests, none of which was given a positive response to. In fact, all the front desk staff we met during our stay was the same. They wouldn't take the initiative to find ways to make their guests stay more comfortable. The most welcoming staff was the one for housekeeping. He always greeted me with a big smile and asked politely if he could clean my room. I stayed in a Grand Deluxe King Room. The room is spacious but the condition is appalling. There are many cracks and scratches, and you can see signs of water leakage here and there. Two lights in my room were not working properly but I couldn't ask for a change of room as they're all fully booked. We went to their lobby bar one night just to find that many of the drinks on their menu were not available, and they only had 1 choice of red wine and 1 choice of white wine. We didn't go back to any of their restaurants afterwards. Facility-wise, both their gym and pool were closed for maintenance. Overall, I'd say all the 4-star hotels I stayed in for business trips are better than this one."