Rooms was poorly cleaned quite dusty staining to curtains, sink didn’t work properly it leaked from underneath, I did contact reception who was quite polite and helpful in sending someone to see if it could be fixed as they was at full capacity unfortunately it wasn’t able to be fixed, although great customer service at reception, I didn’t have a fully functioning room, extremely noisy I know that can be expected on New Year’s Eve, but this was extremely bad there was quite a lot of teens in the hotel which I didn’t mind at first but when it’s 4am and there is people knocking on doors, blasting music, etc it’s quite alarming, i did contact reception which I did feel terrible about doing, they was sending security up which seemed to be of no avail, I’m not certain if I would stay at this hotel again the location was great for the city centre, staff was excellent, the room was extremely modern, was just lacking cleanliness, noise levels extreme, I was unable to speak on behalf of the breakfast which was served as I did not manage to get some sleep until 5:30am, so completely missed breakfast.