2/10 糟糕
Caren
团体旅客
2025 年 7 月 8 日
不满意：清洁度、服务设施、住宿条件和设施
I booked this hotel for my daughter and her friend who wanted to extend their holiday in Zante. The hotel pictures looked suitable - I did not expect a 5 star hotel in a party resort full of young people!
The reality of the accommodation did not reflect the pictures advertised by the hotel! The main building is fine but my daughter was stuck in an additional block of the hotel which was adjacent to the laundry room! The ‘balcony’ looked out onto a garage forecourt which was on a busy road near the main strip (see pictures).
Not only that, the girls were then asked to pay for air conditioning, which is advertised as included on the website. This is 10 Euros per night. The hotel refuse to switch it on unless you pay. The fridge in the room was also broken.
It was only when I turned up at the hotel in person with my friend that we managed to get the fridge replaced and the aircon on (although still had to pay!). They seemed to take complaints more seriously from 50 year old adults than young people. I think the young people are taken advantage of because of their age and the fact that many of them are travelling alone or in small groups.
I cannot fault Expedia at all, who very quickly resolved my complaint satisfactorily, but I do not recommend this hotel.
Caren
2025 年 6 月入住 4 晚
