2/10 糟糕
Patricia，San Antonio
与配偶出行
2025 年 8 月 11 日
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
We arrived around 4:30 pm on a day with temperatures over 100°F. The front desk attendant was friendly and gave us our keys pretty quickly. We got to our room which was on the second floor, facing the sun and with no a/c as it was turned off. The room was scorching hot and probably not very safe to stay in.
Not wanting to cause trouble, we turned on the unit (controlled by a remote we had to figure out) and waited about an hour, but it was clear the small AC couldn’t cool the room under those conditions. We then returned to the lobby and explained the problem and asked for another room. Again, the desk clerk was kind and apologetic but explained that the motel never turns on AC units before guests arrive.
We still opted to try a second room since the motel has a no refund policy. We again went into a hot room with a different type of ac unit. We turned it on and left for a while because we had things to do. When we returned around 8:30 pm, the room had cooled from 97°F to about 80°F. By 11 pm, we were still sweating and knew we wouldn’t be able to sleep comfortably. We turned in our keys and went across the street to the Holiday Inn, which was blissfully cool.
I don’t understand the logic of keeping AC units off until guests arrive, especially in extreme heat. We weren’t expecting luxury, just a clean, comfortable room for the night, but they couldn’t provide it.
Patricia
2025 年 8 月入住 1 晚