Unfortunately, The spa is like a kids' swimming pool amusement park that cannot make people relax, and the onsen - the reason I choose Alpen Resort - is broken and only featured slightly warm water.
Irvin
2025 年 4 月入住 2 晚
10/10 超赞
hoi shan
2024 年 11 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
hoi shan
2024 年 10 月入住 2 晚
10/10 超赞
Ming Hui
与家人出行
2024 年 6 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ming Hui
2024 年 6 月入住 1 晚
10/10 超赞
Ping-Ju
2024 年 6 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ping-Ju
2024 年 6 月入住 2 晚
10/10 超赞
真实旅客
2019 年 8 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 7 月入住 2 晚
10/10 超赞
Ruowei
2019 年 6 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
fantastic resort in Zermatt
We were upgraded to the room with Matterhorn view. The room itself was far more spacious than what we had expected with simple but pleasant decoration. Swimming pool and sauna room were absolutely bonus. And the porter service from and to the train station really provided great facility.
Ruowei
2019 年 6 月入住 1 晚
10/10 超赞
真实旅客
2019 年 6 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 6 月入住 2 晚
10/10 超赞
Zhenglong
2019 年 5 月 29 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
离火车站很近,走路在五分钟以内,附近逛街也方便,阳台可以看到马特洪峰(没有雾的话)。
Zhenglong
2019 年 5 月入住 1 晚
10/10 超赞
LEE
与配偶出行
2019 年 4 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location; near Station of Gornergrat;
entire room is big enough, balcony with the view was perfect;
clean & tidy as well.
LEE
2019 年 4 月入住 2 晚
8/10 还可以
真实旅客
2019 年 2 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2019 年 1 月入住 2 晚
10/10 超赞
Ah Wan
2018 年 12 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ah Wan
2018 年 12 月入住 3 晚
8/10 还可以
Ray
2018 年 10 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Helpful and Nice staff.
comprehensive service with good recommendation
Ray
2018 年 10 月入住 2 晚
10/10 超赞
Carolyn,gainesville
与家人出行
2025 年 5 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay. Breakfast was great. Hotel is in a good location.
Carolyn
2025 年 4 月入住 1 晚
8/10 还可以
Sandra
2025 年 5 月 21 日
满意:住宿条件和设施,清洁度
Staff was great butvthe condesendi
Sandra
2025 年 5 月入住 1 晚
10/10 超赞
Amber
与家人出行
2025 年 5 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This place is paradise! I can’t say enough wonderful things about our stay! To start, the view from our room and balcony was breath taking! Our room and especially our bathroom were beautiful! The pool and spa area was unreal, and the perfect way to spend an evening! It was a short walk from the hotel to the train station, which was very convenient! The staff and continental breakfast were wonderful! We will definitely be staying here again!
Amber
2025 年 4 月入住 1 晚
10/10 超赞
Sam
与配偶出行
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a wonderful stay
Sam
2025 年 4 月入住 1 晚
10/10 超赞
Ionut
与家人出行
2025 年 4 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sehr schönes Hotel mit allen Annehmlichkeiten. Wir würden wieder kommen.
Ionut
2025 年 4 月入住 2 晚
10/10 超赞
Khinal
与家人及幼儿出行
2025 年 4 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel, woth ample things to do with kids. Lots of play areas to keep kids occupied.
Khinal
2025 年 4 月入住 5 晚
10/10 超赞
Kathy
与家人出行
2025 年 4 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were stuck here during the snow storm that hit Zermatt and caused the trains to be closed for two days. The staff did the best they could to provide entertainment, warm food and a place to say while we waited out the train. The hotel has great amenities, pool and spa services. Also only a very short walk to downtown shops and restaurants and the ski shops and lifts to the mountains! We will be back!
Kathy
10/10 超赞
Curtis
2025 年 4 月 14 日
满意:住宿条件和设施,清洁度
Really enjoyed our time there.
Curtis
2025 年 3 月入住 2 晚
10/10 超赞
Kay
与家人及幼儿出行
2025 年 4 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our first time to Zermatt. The resort is at the excellent location with spacious room and view for our family of 4 . We booked the half board with our stay which included breakfast and dinner at the hotel. Both breakfast and dinner were better than expected. The dinner was excellent and just how I wanted to experience the Swiss traditional food . It was 3 courses dinners and not buffet style. The pool and kid play area is very relaxing after a day full of activities. The staffs are very friendly and welcoming. We had great experience overall.
Kay
2025 年 3 月入住 2 晚
10/10 超赞
AKANE
与家人及幼儿出行
2025 年 4 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Spa was very nice.
AKANE
2025 年 3 月入住 3 晚
10/10 超赞
Dennis,Washington
2025 年 4 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Dennis
2025 年 3 月入住 2 晚
8/10 还可以
Alejandro Alberto,Miami
与家人及幼儿出行
2025 年 3 月 30 日
满意:清洁度、员工和服务、住宿条件和设施
Great breakfast buffet. Room was ok, but maintenance of details was not great. Curtain was hanging loose. Shower shampoo dispenser dis not work well. Pool table in play area was very worn out, and sticks were unusable. Staff service was barely cordial. I found it very expensive for what it is...
Alejandro Alberto
2025 年 3 月入住 2 晚
10/10 超赞
Andrew
2025 年 3 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely property with equally nice local styled rooms. Charming decor and close to everything.