Room Newly furnished. Clean and tidy. USB at bedside. Bathroom and shower bath excellent. However the mattress and pillow are rather flaccid. As the hotel is located at the Main Street, Rooms facing the Main Street are noisy. You must closed the doors of the balcony at night to keep away the noise. Train stations to Tasch and Gornergrat are within few minutes walking. I would recommend this hotel to my friends.
Friendly staff. 15% discount for hotel guests at restaurant and food is good. Great location. Comfortable and newly renovated room.
真实旅客
2022 年 2 月入住 2 晚
10/10 超赞
Deborah
与家人出行
2025 年 5 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a fabulous place to stay! The front desk staff had a great sense of humor & explained everything very well. The ‘family’ room for 3 was very clean, comfortable, and looked new! Small balcony was a treat. A bottle of water provided was a nice touch. The restaurant food was delicious & the wait staff was nice. Although the hostess reprimanded me for not telling her we were hotel guests (in order to get the discount on our meal) but I had already told that to the person I saw first, which was our waiter. We appreciated the discount as the meal prices aren’t cheap. The morning breakfast was excellent! A great variety of food, nutritious & delicious. So different from many hotel breakfasts in the USA. It was a short walk to the train station. Overall I would highly recommend the Hotel Derby!
Deborah
2025 年 5 月入住 1 晚
10/10 超赞
Robert,Manchester
与配偶出行, 团体旅客
2025 年 5 月 17 日
满意:清洁度、员工和服务、服务设施
Room / restaurant/ breakfast in the morning —— location - location - location…. Very enjoyable overall experience
Robert
2025 年 5 月入住 1 晚
10/10 超赞
Nancy
与家人出行
2025 年 5 月 15 日
满意:服务设施
La ubicación es inmejorable, limpieza y servicios muy buenos
Nancy
2025 年 5 月入住 2 晚
10/10 超赞
David
与配偶出行
2025 年 5 月 14 日
满意:清洁度、员工和服务、服务设施
Very nice property close to the train station. We were warmly welcomed and enjoyed our room. Highly recommend.
Zermatt is mainly closed in May. First thing hôtel told us. Could have been useful pre holiday information.
Main complaint of resort was the constant noise of helicopters and building construction.
Hotel Derby was open and very welcoming but walking trails also closed from village. Won’t return
Jennifer
2025 年 5 月入住 3 晚
10/10 超赞
Lisa
与家人出行
2025 年 5 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The front desk clerk, Kristina (I’m so sorry if that’s incorrect, it’s been a few days) was A-mazing! She is a wealth of knowledge and has an answer for everything. If ever I needed some guidance, she stepped up. Oh, the room and location were great too. 😉
Lisa
2025 年 5 月入住 1 晚
10/10 超赞
Keith
与配偶出行
2025 年 5 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel Derby was a very comfortable stay.
The Good:
- The staff was very accommodating and friendly
- The room and facilities were very clean
- Middle of shopping district in Zermat. Very busy and walkable environment.
The Bad:
- The room was fairly hot in the night time even with the heat off. We needed to open the window overnight which caused lot of noise in the late night and morning due to the location.
- Water temperature was not very hot for shower
- The mountain view is not a view of Matterhorn, rather some shorter mountains in the area. Barely viewable on the second highest floor balcony.
- Breakfast was included but did not have too much options and had mediocre taste even compared to some cheaper stays in Swiss
Keith
2025 年 4 月入住 1 晚
6/10 一般
Connie
与家人出行
2025 年 5 月 6 日
不满意:员工和服务、服务设施、住宿条件和设施
Never fix the clogged sink and loose toilet seat, reported 2x to the male manager who was so arrogant
Connie
2025 年 4 月入住 2 晚
10/10 超赞
Kenelynn Joy
2025 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Kristiana was a lovely lady, she helped us with our check-in and check-out. She gave us tips to see the webcam matterhorn. The hotel interior was neat and clean, little balcony was cute. We’re comfortable and we enjoyed our stay.
Kenelynn Joy
2025 年 5 月入住 1 晚
10/10 超赞
Robert
与配偶出行
2025 年 4 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location in middle of Zermatt with walking fistance to train station.
Robert
2025 年 4 月入住 2 晚
10/10 超赞
Norberto
与家人出行
2025 年 3 月 9 日
满意:员工和服务、服务设施、住宿条件和设施
Tiene su propio restaurante.
Norberto
2025 年 3 月入住 1 晚
10/10 超赞
Grant
2025 年 2 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel. I lucked out and got a room with a balcony. Room and facilities were well thought out to accommodate a ski vacation.
Room was very clean and housekeeping was excellent. Price was on the low end for Zermatt so I wasn’t sure what to expect. I would stay here again and would recommend it to a single or couple travelling for a ski vacation.
Grant
2025 年 2 月入住 1 晚
10/10 超赞
Arya
2025 年 2 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Zermatt at is Best
Delta was beautiful in every way. Very courteous reception desk and clean and modern rooms. The location is absolutely perfect due to his proximity to the train station on the main street in the town. Highly recommend recommended and will come back again.
Arya
2025 年 2 月入住 3 晚
10/10 超赞
MARCIO
与家人出行
2025 年 2 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
MARCIO
2025 年 2 月入住 2 晚
10/10 超赞
Joel
与家人出行
2025 年 2 月 1 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ótima localização, próximo a estação de trem, no centro da cidade, hotel com restaurante com garçom e gerente excelente, boa comida, bom café da manhã, quartos limpos.
Joel
2025 年 1 月入住 2 晚
10/10 超赞
kylie
与家人出行
2025 年 1 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Right in the middle of the village so everything was within walking distance including from the train station itself. I sent a few queries through via whats app such as do they serve dinner there and do i need to bk and i was promptly answered. Upon checkin kristiane couldnt have been more helpful. She had already bked us a table for dinner at the time i requested and then went through the different tourist options such as gornergrat and sunnega which we ended up doing both and her recommendations were perfect. The rooms were lovely and clean and had little balcony overlooking the main street which although bustling with activity couldnt be heard from the rooms. The beds were comfy and the bathroom had everything you needed such as magnifying mirror, shampoo, conditioner and hairdryer. The view from the bathroom window was superb also. The breakfast was perfect with a large buffet to choose from with all the favourites available. I highly recommend this hotel and especially commend kristiane on her excellent welcoming hospitality.