Friendly staff.
I can see the Matterhorn directly from the balcony of my room. The accommodation is quiet and comfortable. Location is good, only 10 minutes away from the station.
Cherry
2019 年 7 月入住 2 晚
10/10 超赞
Thomas,Windermere
与配偶出行
2025年02月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Only one night stay in Zermatt after train ride on Glacier Express but nice view of Matterhorn from room, good restaurant downstairs, efficient staff, complementary transportation to and from train station, great area to walk around.
Thomas
2025 年 1 月入住 1 晚
10/10 超赞
Gregg
带宠物出行, 与配偶出行
2025年01月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful and charming hotel in the perfect Zermatt location. Nice view of the Matterhorn from our balcony. Everything in town was walkable (though they sent a free shuttle to pick us up from the train station when we first arrived). We loved the pool and spa and they even made our dog feel at home. Very highly recommended.
Gregg
2025 年 1 月入住 3 晚
10/10 超赞
Richard
与配偶出行
2025年01月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was possibly the best hotel experience of my life, top to bottom. The Julen family is unmatched!
Richard
2025 年 1 月入住 4 晚
10/10 超赞
Debbrie
与家人出行
2025年01月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect stay staff excellent and very attentive and accommodating.. everything was on point.. looking forward to future stays.
Debbrie
2024 年 12 月入住 1 晚
10/10 超赞
William
与家人出行
2024年12月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice
William
2024 年 12 月入住 1 晚
10/10 超赞
真实旅客
2024年11月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Hotel in Great Location
Beautiful little hotel in perfect location. The rooms have authentic mountain chalet chic and are very quiet, clean and comfortable. The restaurant in the hotel offers good quality food, although the portions are rather on the smaller side. Breakfast buffet is great and offers plenty of quality food and beverages.
真实旅客
2024 年 11 月入住 2 晚
10/10 超赞
Sara
与家人出行
2024年11月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Gorgeous hotel with incredible restaurant. The staff was amazing!
Sara
2024 年 10 月入住 1 晚
10/10 超赞
Azzedine T.
与配偶出行
2024年10月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A romantic, traditional Swiss Chalet feel to the hotel with a wonderful staff. If you want a view of the Matterhorn make sure you request it when booking. Even without it, step outside to and have a coffee or meal at the Old Zermatt across the street and you have the best view of the mountain when she is out! There are two restaurants in the hotel and both of them are excellent with friendly and professional staff!
Azzedine T.
2024 年 10 月入住 5 晚
10/10 超赞
Ronnie
2024年10月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Loved this hotel.
What a wonderful hotel. Walking distance to everything. Great location and friendly staff.
Ronnie
2024 年 9 月入住 6 晚
10/10 超赞
JeongBae
2024年10月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
JeongBae
2024 年 10 月入住 1 晚
10/10 超赞
Daryle
2024年10月10日
Daryle
2024 年 10 月入住 2 晚
10/10 超赞
Fernando A
2024年10月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente hotel em Zermatt
O hotel é espetacular!! O atendimento é excelente. Todos os funcionários foram prestativos, educados e muitos deles falam o português quando percebem que você é do Brasil.
A localização é muito boa , perto de tudo. Recomendamos fortemente esse hotel para a visita a Zermatt.
Fernando A
2024 年 10 月入住 1 晚
8/10 还可以
Katherine
2024年09月15日
满意:清洁度、员工和服务、住宿条件和设施
Katherine
2024 年 9 月入住 4 晚
8/10 还可以
Paul
与配偶出行
2024年08月18日
满意:服务设施,清洁度
This hotel is lovely with very nice rooms. However be warned they have the strangest and most hopeless air conditioning system you can imagine. You operate it through the TV and it doesn’t have temp, just zones. You also cannot change the fan speed. So in the middle of the night my wife was hot and we had to turn on the large TV to change to another zone - which we had no idea what it was. It also blows right onto you face while sleeping. I moved to the couch it was so uncomfortable.
Also we found some front desk to be less than accomodating. When we asked for information about the area we didn’t really feel like they wanted to help. We would say most were great and the restaurant team were excellent.
Paul
2024 年 8 月入住 2 晚
10/10 超赞
Claudia
与家人及幼儿出行
2024年08月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is really beautiful! Great staff and great room- a mix of old charm with modern luxuries.
Claudia
2024 年 7 月入住 1 晚
10/10 超赞
Robert
与配偶出行
2024年07月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This might be our favorite hotel of all time. The 10/10 reviews were exactly right. The staff from front desk to restaurant to housekeeping were friendly, courteous and helpful. The room and bed were comfortable and had everything we needed. Our little patio was nice for morning coffee and the breakfast buffet was excellent. Absolutely lovely. The hotel will pick you and your luggage u at the train station, simply call them when you are due to arrive.
Robert
2024 年 7 月入住 2 晚
10/10 超赞
Paul
与家人出行, 与配偶出行
2024年06月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed here for one night, and we were very impressed. The hotel was extremely clean, and the staff was fantastic: friendly, very welcoming, and helpful. My son is 6’5”, and he slept very comfortably on the sofa bed. The room was very spacious. A bridge with an excellent view of the Matterhorn at sunrise is nearby.
Paul
2024 年 6 月入住 1 晚
10/10 超赞
Tami
与家人出行
2024年06月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Loved this gem of a hotel
Amazing stay. Plenty of space and great services. Loved our dinner at the hotel restaurant. Already recommending to friends. Highly recommend!
Tami
2024 年 6 月入住 1 晚
10/10 超赞
John
与家人出行
2024年05月31日
满意:清洁度、服务设施、住宿条件和设施
Lovely hotel, excellent staff, outstanding restaurant. I can’t recommend this hotel highly enough!
John
2024 年 5 月入住 2 晚
8/10 还可以
Randy
2024年05月29日
满意:清洁度、员工和服务、住宿条件和设施
Randy
2024 年 5 月入住 1 晚
10/10 超赞
Konstantin
2024年05月19日
满意:清洁度、员工和服务、住宿条件和设施
Konstantin
2024 年 5 月入住 4 晚
10/10 超赞
Mark
与家人出行
2024年05月18日
First class. This family owned hotel has mastered hospitality and obviously has excellent hiring and training programs. Staff was exceptional, food and service top notch. Naria at front desk is one of the best I’ve encountered. She was impressive in her manner and how she interacted and assisted guests.
Mark
2024 年 5 月入住 2 晚
10/10 超赞
Michelle
与配偶出行
2024年05月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved it here. The staff is welcoming and helpful. The rooms are traditionally appointed and cozy, clean. Breakfast, bar and onsite restaurants were great too. We are already discussing our return to Zermatt and Julen!