克利夫兰 住宿等级：2酒店, CNY449 起

“Well maintained ”

“Overall, it’s good”

“Nice”

“Everything was very good.”

“Lately, I think all us older generation feel for the way corporate America runs their retail/chain hotels. It seems to me that only having one manager on the floor after normal daytime hours is really lacking responsibility when it comes to customer service and security/safety. The manager assisted in giving me the item that was missing in my room. He offered to bring it up for me. But being that it was in at the time that the office starts to get last minute registration requests, I felt he was……

“Well run establishment”

“Good”

“We enjoyed our two night stay. Our room and public spaces were clean and comfortable interactions with staff were professional, helpful, and welcoming. Hotel management seems to foster a team approach among staff that is reflected in excellent customer service. ”